Questions & Answers

Aséa fragrances are inspired by luxury perfumes but are our original creations. We use premium French fragrance oils and expert craftsmanship to create scents that capture the essence of designer fragrances while offering better longevity (6-12 hours vs typical 3-6 hours) and value. Each fragrance has its own unique character while maintaining the sophisticated DNA that made the originals famous.

All Aséa fragrances are Eau de Parfum (EDP) concentration with 20-25% fragrance oil content. This is higher than most designer fragrances which typically range from 15-20%. The higher concentration means better longevity, stronger sillage, and better value as you need less product per application.

Our fragrances are dermatologically tested and free from harmful chemicals. However, we always recommend doing a patch test before full use. Apply a small amount to your inner wrist and wait 24 hours. If any irritation occurs, discontinue use. Our products are paraben-free, sulfate-free, and cruelty-free.

Longevity varies by fragrance and individual skin chemistry: Pétals (6-8 hours), Rougé (8-10 hours), Empress (10-12 hours), Gracé (8-9 hours), and Ravén (10-12 hours). Factors affecting longevity include skin type (oily skin holds fragrance longer), application areas, weather, and activity level. Pro tip: Apply to pulse points and moisturized skin for best results.

Our Discovery Set includes all 5 Aséa fragrances in 5ml travel-friendly sizes for ₹499 (50% off regular price). It's perfect for finding your signature scent without committing to a full bottle. Plus, you get a ₹200 credit toward any full-size purchase, making it essentially free. The set comes in a beautiful gift box and includes fragrance cards with application tips.

Consider your personality and lifestyle: Pétals for everyday elegance, Rougé for confidence and power, Empress for sophisticated occasions, Gracé for romantic moments, and Ravén for evening allure. We recommend starting with our Discovery Set to test all fragrances. Also consider the seasons - lighter scents for summer (Pétals, Gracé) and deeper scents for winter (Rougé, Ravén).

No, Aséa fragrances are not copies or dupes. They are original creations inspired by the world's most beloved luxury fragrances. We study what makes these scents special and reimagine them with our own artistic interpretation, often improving longevity and projection while maintaining the sophisticated character that made the originals famous.

Currently, we offer 50ml bottles for all fragrances at ₹999. This size provides excellent value - approximately 600-800 sprays or 4-6 months of daily use. We also offer the Discovery Set with 5ml sizes of all fragrances. We're planning to introduce 100ml bottles and travel atomizers based on customer demand.

We accept all major payment methods including: Credit Cards (Visa, Mastercard, American Express), Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, Wallets (Paytm, Mobikwik), EMI options on orders above ₹3000, and Cash on Delivery (COD) with a ₹50 additional charge. All transactions are secured with 256-bit SSL encryption.

Absolutely. We use industry-standard 256-bit SSL encryption for all transactions. Payment processing is handled by Razorpay/PayU, trusted by millions of Indian businesses. We never store your payment information on our servers. Look for the padlock symbol in your browser to confirm secure connection. We're also PCI DSS compliant.

Orders can be modified or cancelled within 2 hours of placement by contacting us at orders@asea.in or WhatsApp. After 2 hours, orders enter our fulfillment process and cannot be modified. If you need to make changes after this time, you can refuse delivery and we'll process a full refund once the package returns to us.

Yes! We offer complimentary gift wrapping on all orders. Simply select the "Gift Wrap" option at checkout and add a personalized message (up to 150 characters). Our gift wrap includes premium paper, ribbon, and a handwritten note. Perfect for birthdays, anniversaries, or any special occasion.

Yes, we offer tiered discounts: 10% off on 3+ bottles, 15% off on 5+ bottles, and 20% off on 10+ bottles. These discounts apply automatically at checkout. For corporate gifts or orders above 20 bottles, contact us at business@asea.in for custom pricing and personalization options.

Enter your promo code at checkout in the designated field. Only one promo code can be used per order. Promo codes cannot be combined with other offers unless specified. Sign up for our newsletter to receive exclusive discount codes. First-time customers get 10% off with code FIRST10.

We offer FREE standard shipping on all orders above ₹999. For orders below ₹999, shipping is ₹99 for metro cities and ₹149 for other locations. Express shipping (1-2 days) is available for ₹199 for metros and ₹249 for other cities. Cash on Delivery incurs an additional ₹50 charge.

Standard Delivery: 3-5 business days for metros, 5-7 days for Tier 2/3 cities, 7-10 days for remote areas. Express Delivery: 1-2 days for metros, 2-3 days for other cities. We ship within 24-48 hours of order placement. You'll receive tracking information via email and SMS once your order ships.

Currently, we ship only within India. We're working on international shipping and expect to launch in Q2 2025 for UAE, Singapore, USA, and UK. Sign up for our newsletter to be notified when international shipping becomes available.

Once your order ships, you'll receive an email and SMS with tracking information and a link to track your package in real-time. You can also track your order by logging into your account on our website or by entering your order number and email on our tracking page.

If your package arrives damaged, please take photos of the damaged packaging and product immediately. Contact us within 24 hours at support@asea.in with your order number and photos. We'll arrange for a free replacement to be sent within 48 hours. No need to return the damaged product.

Address changes are possible within 2 hours of order placement. After that, the order enters our fulfillment system and addresses cannot be changed. Contact us immediately at orders@asea.in if you need to change your address. For future orders, please double-check your address before confirming.

We offer a 14-day return window for unopened full-size bottles and a 30-day window for our Discovery Set (even if opened). Products must be in original packaging with seals intact (except Discovery Set). To initiate a return, contact our support team. Refunds are processed within 3-5 business days of receiving the return.

Full-size bottles cannot be returned once opened due to hygiene regulations. However, our Discovery Set can be returned within 30 days even if all samples are used - we want you to find your perfect scent risk-free! If you receive a damaged or wrong product, we'll replace it regardless of whether it's opened.

Once we receive your return, refunds are processed within 3-5 business days. The refund will appear in your account within: 5-7 days for credit cards, 3-5 days for debit cards, 1-3 days for UPI/wallets, 7-10 days for net banking. You'll receive email confirmation once the refund is processed.

We apologize for any mix-ups! Please contact us immediately with your order number and a photo of the incorrect item. We'll send the correct product via express shipping at no cost to you. You can keep the wrong item as our apology, or we'll arrange a free pickup - your choice!

We don't offer direct exchanges to ensure fastest service. Instead, please return the unwanted item for a full refund and place a new order for your desired fragrance. We'll prioritize your new order for express processing. Contact us to waive shipping charges on the replacement order.

Apply to pulse points where blood vessels are closest to skin: wrists, neck, behind ears, inside elbows, and behind knees. The warmth helps diffuse fragrance. Apply to moisturized skin for better longevity. Don't rub wrists together - it breaks down fragrance molecules. For subtle scent, spray in air and walk through the mist.

Store in a cool, dark place away from direct sunlight and heat. Ideal temperature is 15-20°C. Keep bottles tightly closed to prevent evaporation. Avoid bathroom storage due to humidity. Don't shake bottles - it introduces air bubbles. Original boxes provide extra protection. Properly stored perfumes last 3-5 years.

Yes! Layering creates unique, personalized scents. Tips: Start with lighter scents as base, add deeper scents on top. Pétals + Gracé creates a romantic floral bouquet. Empress + Ravén makes a mysterious evening scent. Apply to different pulse points. Experiment to find your signature blend. Less is more - start with one spray each.

Fragrance interacts with your unique body chemistry including skin pH, temperature, oils, and even diet. Oily skin amplifies and extends fragrance. Dry skin may need more frequent application. Hormones, medications, and stress can affect how perfume develops. This is why testing fragrances on your skin is important.

Less is more! For everyday wear: 2-3 sprays (one on each wrist, one on neck). For evening/special occasions: 3-4 sprays. For work/close quarters: 1-2 light sprays. Remember, you become nose-blind to your own fragrance after 15 minutes, but others can still smell it. When in doubt, ask a friend!

Yes, but adjust your approach. Heat intensifies fragrance, so use fewer sprays. Choose lighter scents like Pétals or Gracé. Apply to clothes instead of skin to reduce intensity. Reapply more frequently as heat causes faster evaporation. Store summer fragrances in refrigerator for a cooling effect upon application.

No, you can checkout as a guest. However, creating an account offers benefits: track orders easily, save addresses for faster checkout, view order history, get exclusive member discounts, earn loyalty points, and receive personalized fragrance recommendations based on your preferences.

Multiple ways to reach us: Email: support@asea.in (24-hour response), WhatsApp: +91 [number] (9 AM - 9 PM daily), Phone: +91 [number] (Mon-Fri, 9 AM - 6 PM), Live Chat on website (10 AM - 8 PM). For fastest response, use WhatsApp with your order number ready.

Yes! Aséa Insiders earn points on every purchase: 1 point per ₹100 spent. Redeem 100 points for ₹100 off. Extra benefits: 2x points on birthdays, early access to new launches, exclusive member-only sales, free samples with orders, and complimentary gift wrap. Sign up is free with your first purchase.

Click "Forgot Password" on the login page. Enter your registered email address. Check your email for a reset link (check spam folder too). Click the link and create a new password. If you don't receive the email within 5 minutes, contact support@asea.in for assistance.

Yes, easily! Click "Unsubscribe" at the bottom of any marketing email. Or manage preferences in your account settings to choose which emails you receive. You'll still receive important order and shipping updates. To resubscribe, update preferences in your account or contact us.

We take privacy seriously. Read our detailed Privacy Policy for full information. In brief: We never sell your data to third parties. We use encryption for all sensitive information. You can request data deletion anytime. We only collect what's necessary for orders and improvements. GDPR and Indian data protection compliant.